Information Technology

AGAT Laboratories is leading the lab industry in information technology. We incorporate various state-of-the-art modes of communication, along with a T1 enabled VPN (Virtual Private Network), to allow all AGAT branches to run efficient e-business solutions with our clients. AGAT IT Professionals are on staff 24 hours a day. This ensures AGAT systems are always in review, being tested, and upgraded daily. Our IT staff is dedicated to keeping AGAT on the leading edge of the laboratory industry.

Value-added Client Software

We have created a number of value-added software packages for our clients use. Combining the power of the Internet, our internal computer systems and your PC, these packages save our clients’ time, money and storage space while increasing the efficiency of your data handling. For details about our popular value added software packages and free downloads click here. These communication upgrades have resulted in cost advantages that have decreased the time required to complete and provide information to clients. The enhanced communication systems have also enabled AGAT to streamline the efforts of our problem solving teams. These improved problem solving capabilities, reduced costs and turnaround times, result in increased quality and security of the information provided to clients. Our value added systems include:

• Voice Recognition software for Air Quality Monitoring Weboasis, Webfluids, Web Air
• WebOasis (Windows Oil Analysis Services and Information Systems)
• WebRock
• WebFluids
• WebEarth

Reporting of Results

To supply our clients with the results of our analytical work, facsimile and email is commonly used to ensure that the results are obtained at the earliest time. The facsimile and/or email is immediately followed by an original report via mail with all quality and miscellaneous data.

Dedicated, Around-the-Clock Service

A vast majority of our customers prefer to contact technical personnel rather than leave a voicemail massage. Therefore, AGAT has technical personnel available 24 hours a day with on-call staff for each of our areas of expertise. If an individual is unavailable, another technician will be contacted or a callback time can be scheduled. This personal service has proven to be of great value to our clients in the field, clients in an emergency situation, international clients, or those clients working outside the traditional 8:00 AM to 5:00 PM standard